This page describes what actually happens, not an idealised flow. By the end you will know what you are buying, who does what after you order, how to pay, how to manage the machine, and who to contact when something breaks.
What you are buying
A lightweight Linux VPS in the United States: full root, direct SSH, dedicated CPU and memory, and one dedicated IPv4 address used by you alone.
It is not a panel account or a slot on a shared line — it is a machine. Use it the way you would use any VPS: Docker, services, websites, internal tools.
From order to login
Sign up with your email. Everything lives in the dashboard afterwards — instances, invoices, tickets. No group chat to join, nobody to wait for.
Order the specs and billing period you need (monthly / quarterly / yearly). An invoice is generated immediately, numbered INV-2026-XXXXXX and visible under Invoices. Nothing is charged yet and no machine exists yet.
We do not have self-serve online payment yet. After ordering, reach us using the Payment section below to agree on a method, and always put the invoice number in the payment note — it is the only thing that ties your payment to your order.
Once payment clears we provision your instance. Building the machine itself takes minutes; the wait is us confirming the payment, and it is faster during US business hours. The instance then appears under My instances with your dedicated IP.
Copy ssh root@your-ip from the instance page. Key-only login (no password auth); you provide the public key at order time and can rotate it yourself later. From there it is an ordinary Ubuntu / Debian box — install whatever you need.
How to pay
We do not take self-serve online payments yet; payment is confirmed person to person. It sounds slower, but it is steadier for both sides: where the money went and which invoice it settles is unambiguous.
- Available: PayPal and business wire (B2B). We will confirm which one when we talk.
- Always put the invoice number in the payment note (INV-2026-XXXXXX). It is the only way we can match a payment to your order; without it provisioning is delayed while we chase it down.
- We do not offer stored balance or account top-ups — invoices only. A prepaid pool is needless risk for both of us.
- Business customers needing a formal invoice, a contract, or W-8/W-9 paperwork: just ask.
Payment methods and your invoice number appear on the invoice itself: My invoices →
Once you have the machine
Each instance has its own page in the dashboard, where you can:
- See specs, your dedicated IP, gateway, expiry, current-period traffic and a 48-hour traffic chart
- Reboot, suspend, reinstall the OS (the IP survives a reinstall)
- Rotate your SSH public key yourself — no ticket needed when you change machines or teammates
- Review invoices, open tickets, and terminate the instance from the Danger zone when you need to
Rules worth knowing
What happens at expiry — Paid instances only get a reminder at expiry — we will not cut off your business over a few late days. Trial / time-limited instances are different: they auto-suspend on the expiry date and are reclaimed (IP released) after 10 days suspended. You can renew at any time.
How is traffic counted — It is not: traffic is unmetered and only your plan bandwidth is capped, so there are no surprise bills.
How much bandwidth — Standard tiers cap download per plan; those lines are asymmetric, with upload lower than download. For real upload, choose a symmetric tier (50M / 100M, same speed both ways, unmetered — see Plans); higher bandwidth is quoted separately.
Outbound port 25 — Blocked by default as an anti-spam measure — standard hosting practice, and the single most important thing keeping the IP's reputation clean. Use a third-party mail service (SendGrid, Resend, …) to send email.
Does the IP change — No. One instance, one dedicated IP, yours alone, and it survives OS reinstalls (our lines are static). If you genuinely need a different address, you can request an IP change.
What you must not do — Large-scale scraping, high fan-out automation, spam, outbound scanning or attacks. These draw ISP abuse complaints, and one line being shut down affects everyone on it. The full list is in the Acceptable Use Policy.
When something breaks
- Check service status first — line or host incidents are posted there. Looking before writing saves a round trip.
- Open a ticket in the dashboard once logged in; we reply there. Include the instance IP and when it happened.
- Email: sales@xingwangvps.com · support@xingwangvps.com · abuse@xingwangvps.com
- Instant messaging: Telegram @xingwangvps