These terms govern your use of the services provided by Xingwang VPS LLC (“we”, “us”; the “Service”). By registering or using the Service you accept these terms, our Acceptable Use Policy and our Privacy Policy.
1. The Service
We provide VPS / cloud server instances with a dedicated IP (infrastructure as a service). Specs, bandwidth, rate limits and connections depend on your chosen plan.
Please understand these service characteristics before ordering:
- Key-only login: instances accept SSH public-key authentication only; the root password is locked and password login is not offered. You are responsible for safeguarding your private key. We do not hold and cannot recover your private key or the data inside your instance. If you lose the key you can replace the public key yourself from the console (while the instance is running) — this does not recover lost data.
- Outbound port 25 is blocked by default (standard anti-spam practice). Use a third-party mail service on submission ports such as 587/465 if you need to send mail.
- Dedicated static IP: your IP stays the same for the life of the instance, including across OS reinstalls and plan upgrades. In rare cases (for example upstream renumbering or an abuse incident on the line) we may need to change it, and we will give advance notice except in emergencies. See section 6 for cancellation.
2. Eligibility & accounts
- You must be at least 18 years old and able to enter into a binding contract. If you use the Service for a company or other organization, you confirm you are authorized to accept these terms on its behalf.
- Provide true, accurate registration info; keep credentials secret; you are responsible for all activity under your account.
- Higher tiers / large orders may require identity or entity verification (KYC/KYB) before activation.
3. Acceptable use
Your use must comply with the Acceptable Use Policy. Violating the AUP violates these terms and may lead to suspension or termination.
4. Sanctions & export controls
You may not use the Service if you are located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive US sanctions (for example Cuba, Iran, North Korea, and the Crimea, Donetsk and Luhansk regions of Ukraine), if you appear on a US government restricted-party list (such as the OFAC Specially Designated Nationals list), or if you act on behalf of any such person. You may not use the Service in violation of US export control or sanctions laws. We may suspend or terminate the Service immediately if we reasonably believe this section applies.
5. Billing, taxes & refunds
Billing & renewal
- Fees are prepaid in US dollars per plan and cycle; renewal is required to continue.
- Prices exclude any applicable taxes, which you are responsible for where they apply.
- Overdue accounts enter a grace period, then suspension; long-unpaid accounts are terminated and resources reclaimed.
- Plans have unmetered traffic and are rate-limited by the bandwidth you choose.
Refunds (see also our Refund Policy)
- New-customer trial guarantee: a full refund is available within 7 days of your first subscription, provided no more than 10 GB of traffic has been used — so you can try it with confidence.
- Non-refundable: after 7 days or more than 10 GB of traffic used (your dedicated IP is now in service and needs a cleanliness cooldown); renewals (the guarantee applies to the first subscription only); termination caused by your breach of the Terms of Service or the Acceptable Use Policy; promo / discounted / annual terms per the order page.
- Cancellation: cancel anytime; it takes effect at the end of the current paid period. Paid fees are not prorated (except under the trial guarantee above).
- Method: refunded to the original payment method, usually initiated within 7 business days of approval. We do not issue store credit or hold prepaid balances.
- Contact us first: opening a chargeback instead of requesting a refund is treated as a violation — no refund and service is terminated.
- Enterprise / large orders may have custom terms.
6. Cancellation, suspension & termination
- Cancel anytime — it's a subscription, no lock-in. Cancellation takes effect at the end of the current paid period (paid fees are not prorated).
- On cancellation / termination, your dedicated IP is released back to the pool — it enters a cleanliness cooldown and may be reassigned to another customer; you do not keep the IP, and the instance and its data are destroyed.
- If your accounts or workflows are bound to the IP, migrate before you cancel — the IP is no longer yours afterwards and cannot be recovered.
- We may suspend or terminate for violations, non-payment, or security/legal risk.
7. Your data & backups
You own and are responsible for the data and content on your instance. Unless we agree otherwise in writing, we do not back up the data inside your instance; reinstalling, termination or a hardware failure can permanently lose data, so keep your own regular backups. We do not access the data inside your instance unless you ask us for help or the law requires it.
8. Availability & disclaimer
The Service is provided “as is”. We strive for high availability (out-of-band management + power-loss auto-restart, and we re-provision or migrate you on hardware/line failure), but we do not currently offer a formal uptime SLA with service credits — the underlying network includes ISP broadband lines, which can have occasional outages. We do not warrant uninterrupted, error-free operation or fitness for your particular purpose. Third-party network/platform policy changes are outside our control. IP reputation changes with use; we work to keep IPs clean and will replace yours when needed, but do not guarantee the ongoing reputation of any specific IP.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages (including lost profits, data or business); our total liability is limited to the fees you actually paid for the relevant service in the 3 months before the claim.
10. Indemnification
You will defend, indemnify and hold harmless Xingwang VPS LLC from third-party claims, losses and costs (including reasonable attorneys’ fees) arising from your use of the Service, your content, or your breach of these terms or the AUP.
11. Changes & governing law
We may update these terms and post them here; for material changes we will notify you by email or in the dashboard at least 14 days before they take effect, and continued use after that means you accept them. These terms are governed by the laws of the State of Wyoming, USA; disputes arising from these terms or the Service are subject to the courts of competent jurisdiction in Wyoming.
12. General
- Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control (such as natural disasters, upstream network or power outages, or government action).
- Severability: if any part of these terms is held invalid, the rest remains in effect.
- Entire agreement: these terms, the AUP, the Privacy Policy and your order form the entire agreement about the Service.
- Assignment: you may not assign these terms without our consent; we may assign them as part of a transfer of our business.
13. Contact
Xingwang VPS LLC, 1919 Morrie Ave, Cheyenne, WY 82001, USA. Email: support@xingwangvps.com; more options on the contact page.